Frequently Asked Questions

We support as many popular games as we can including Minecraft (Java & Bedrock), Rust, Valheim, Palworld, Project Zomboid, 7 Days to Die, Terraria, Stardew Valley, Vintage Story and more. Check our games page for the full list of supported titles.

Yes! We fully support both Minecraft Java Edition and Bedrock Edition. Java Edition offers the best mod and plugin support, while Bedrock allows cross-platform play between PC, consoles, and mobile devices. You can select your preferred edition during checkout.

Yes, all our game and Minecraft servers run 24/7 without interruption. You have full control to start, stop, or restart your server anytime through our control panel. Our infrastructure is designed for maximum uptime so your players can connect whenever they want.

We offer two hardware tiers. Our budget tier features AMD EPYC 7551 processors, while our performance tier uses the latest AMD Ryzen 9 7950X, 7950X3D and 9950x processors. All servers include NVMe SSD storage, DDR5 RAM, and dedicated CPU cores for optimal gaming performance.

We have datacenters in North America (Texas, Virginia, Canada), Europe (London, Germany, France, Finland), and more locations coming soon. All locations feature low-latency connections, high-speed internet, and redundant power systems. Choose the location closest to your players for the best performance.

Yes, all servers include enterprise-grade DDoS protection at no extra cost. Our network can handle attacks up to 1Tbps and automatically filters malicious traffic. We use multiple layers of protection including rate limiting, traffic analysis, and real-time threat detection.

Our servers are set up instantly - typically under 10 seconds. We use automated provisioning systems and pre-configured templates. Once your payment is confirmed, your server is automatically created, configured, and ready to play. No waiting, no manual setup required.

While we don't offer free trials, we do provide a 7-day money-back guarantee on all hosting plans. If you're not satisfied with our service for any reason, you can request a full refund within the first week, no questions asked.

All plans include unlimited storage for files related to running your game server. This includes your world files, mods, plugins, backups, and configurations. You'll never have to worry about running out of space.

We guarantee 99.9% uptime across all our services. Our infrastructure includes redundant power systems, automatic failover, and 24/7 monitoring. If we ever fail to meet this guarantee, you're eligible for service credits as outlined in our SLA.

Yes! Every server comes with a free sub-domain (e.g., yourserver.wabbanode.gg) so your players can easily connect without remembering IP addresses and ports. You can also use your own custom domain if preferred.

We provide 24/7 expert support through live chat, ticket system, and our knowledge base. Our team responds within 5 minutes on average and has 10+ years of experience managing game servers. We offer setup assistance, troubleshooting, and ongoing maintenance support.

Setting up your game server is simple and fast. After purchasing, you'll receive instant access to your control panel where you can configure your server. We offer one-click modpack installation, automatic backups, and pre-configured settings. If you need help, our support team is available 24/7.

Your server IP address is displayed on the main page of your control panel after logging in. It's shown in the format IP:PORT (e.g., 199.192.122.144:25565). You can also use your free sub-domain instead of the IP address for easier sharing with players.

To connect, open your game client and enter your server address (IP:PORT or sub-domain) in the multiplayer/server browser. For Minecraft, click 'Multiplayer' then 'Add Server' and paste your address. The exact steps vary by game, but our help center has guides for each supported title.

Yes! We support all popular server types including Forge, Fabric, Paper, Spigot, and PurPur for Minecraft, plus mod support for Rust, Valheim, and other games. You can install mods and plugins directly from our control panel or upload your own via SFTP.

We have a one-click modpack installer with 1000+ popular modpacks including All The Mods, Better Minecraft, Pixelmon, and more. Simply go to your control panel, select 'Modpacks', search for the one you want, and click install. The server will automatically configure itself.

After purchase, you'll receive an email with your control panel login details. Visit our panel at panel.wabbanode.com and sign in with your credentials. The panel gives you full access to console, files, databases, backups, and server settings.

You can upload your existing world via our built-in file manager or SFTP. Simply connect to your server, navigate to the worlds folder, and upload your world files. Our support team can also help with world transfers if you need assistance.

No! We handle all port forwarding, networking, and firewall configuration for you. Your server is ready to accept connections immediately after setup. You just share your server address with players and they can connect right away.

Yes, if you need additional ports for features like Dynmap, voice chat plugins, or multiple server instances, simply contact our support team. We can allocate additional ports to your server as needed.

We provide automatic daily backups with 7-day retention at no extra cost. Backups are stored in separate datacenters for security and can be restored with one click from your control panel. You can also create manual backups anytime and set up custom backup schedules.

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as PayPal. All payments are processed securely through Stripe with full encryption.

Yes, you can upgrade or downgrade your server plan at any time with zero downtime. Our flexible scaling allows you to adjust RAM and CPU as your needs grow. Upgrades take effect immediately, and we prorate any billing changes so you only pay for what you use.

We offer a 7-day money-back guarantee on all hosting plans. If you're not completely satisfied with our service, request a full refund within the first week, no questions asked. We also offer prorated refunds for early cancellations after the initial period.

You can cancel your server anytime from your client dashboard. Go to your services, select the server you want to cancel, and click 'Request Cancellation'. You can choose immediate cancellation or at the end of your billing period.

If a payment fails, your server will be suspended but not immediately deleted. You'll have 7 days to update your payment method and pay the outstanding balance. After 7 days without payment, the server and its data may be permanently deleted.

Yes! We can help you migrate your server from any other hosting provider. Simply open a support ticket with your current server details, and our team will assist with the transfer. We'll help move your world files, configurations, mods, and plugins.

Yes, we offer discounts when you pay quarterly, semi-annually, or annually instead of monthly. The longer your billing cycle, the more you save. Check our pricing pages for exact discount percentages on each plan.

You can update your payment method, billing address, and other account details from your client dashboard at billing.wabbanode.com. Go to 'Payment Methods' to add or update your card, or 'My Details' to update your billing address.