Account & Billing Knowledgebase

Setting up your game server is simple and fast. After choosing your plan, follow our user-friendly setup guide, and your server will be up and running in minutes. We offer one-click modpack installation, automatic backups, and 24/7 support to ensure a smooth setup experience.

We provide 24/7 expert support through live chat, ticket system, and knowledge base. Our knowledgeable team responds within 5 minutes on average and has 10+ years of experience managing game servers. We offer setup assistance, troubleshooting, and ongoing maintenance support.

We offer two hardware tiers across our global datacenters. Our budget tier features AMD EPYC 7551 processors, while our performance tier uses the latest AMD Ryzen 9 7950X and 7950X3D processors. All servers feature NVMe SSD storage, DDR5 RAM, and dedicated CPU cores. Our infrastructure provides 99.9% uptime with full DDoS protection and automatic failover systems.

Yes! We offer support for all popular server types including Forge, Fabric, and Paper for Minecraft, as well as mods for Rust, Valheim, and other games. You can install mods, modpacks, or plugins directly from our control panel. If you have any issues, our support team can help with installation and configuration.

Yes, you can upgrade or downgrade your server plan at any time with zero downtime. Our flexible scaling allows you to adjust RAM and CPU as your needs grow. Upgrades take effect immediately, and we prorate any billing changes to ensure you only pay for what you use.

We offer a 7-day money-back guarantee on all hosting plans. If you're not completely satisfied with our service, you can request a full refund within the first week, no questions asked. We also offer prorated refunds for early cancellations after the initial period.

Yes, all our servers include enterprise-grade DDoS protection at no extra cost. Our network can handle attacks up to 1Tbps and automatically filters malicious traffic. We use multiple layers of protection including rate limiting, traffic analysis, and real-time threat detection to keep your server running smoothly.

Our servers are set up in under 10 minutes on average. We use automated provisioning systems and pre-configured templates to ensure instant deployment. Once your payment is confirmed, your server is automatically created, configured, and ready to play. No waiting, no manual setup required.

We have datacenters in North America (Texas, Virginia, Canada), Europe (London, Germany, France, Finland), and more locations coming soon. All locations feature low-latency connections, high-speed internet, and redundant power systems. You can choose the location closest to your players for the best performance.

Yes, we provide automatic daily backups with 7-day retention at no extra cost. Backups are stored in separate datacenters for security and can be restored with one click. We also offer manual backup creation and custom backup schedules for all plans.